FAQ

TABLE OF CONTENTS

• General
• Installing MNDALA 2
• Installing and Instrument
• Using the Instrument
• License use
• Sales
• Troubleshooting

General

Q: What is MNDALA 2?

A: MNDALA 2 is our custom-built sampler engine, allowing you to load the sample maps, presets, and interactive art from our instruments and tweak them into whatever you want.

Q: Do I need Kontakt to use your instruments?
A: No, all of our instruments run on our proprietary engine, MNDALA 2, which is available as a free download.

Q: Are your instruments available for both Windows and Mac?

A: Yes, all of our instruments are available for both Mac and Windows within any VST/AU compatible DAW. We're working on getting the AAX version soon!

Installing MNDALA 2

Q: How do I download MNDALA 2? 

A: MNDALA 2 can be downloaded for free from our website. Simply run the installer and follow the instructions.

Installing an Instrument

Q: How do I download an instrument?

A: After purchasing an instrument (either through our store or one of our distributors) you will receive a license key. 

If you bought the instrument from our store you simply need to login to your account through the MNDALA 2 plugin (please ‘refresh’ within the Library tab on the interface if not seen ) and all of your instruments will be there ready to install. 

If you purchased through a separate retailer (ie: Plugin Boutique) you will have to enter your serial number via the ‘ADD FROM SERIAL’ button within the Library Tab into MNDALA 2 manually, which will automatically link the purchase of the instrument with your Mntra account. 

After pressing Install the engine will prompt you to choose an install location. We recommend selecting a base level folder such as Documents to prevent directory errors.

Q: How do I re-download an instrument?

A: Login to your Mntra account through the MNDALA 2 plugin and click the ‘Install’ button next to the instrument  you have.

Q: How do I update an instrument?

A: When a new version of an instrument you own and have already downloaded is released, an Update button will appear next to it on the Library tab of MNDALA 2, you can click on Update and the assets will be downloaded and updated in your computer.

Using an Instrument

Q: How do I use the instrument?

A: All of our instruments can be used in any VST/AU compatible DAW, using our engine MNDALA 2.

Our previous instruments are in an update process and right now 

Q: Can I automate parameters?

A: All of our instruments offer automation control over the X, Y, and Z axes. You can set your MIDI CC for automation in the “Mapping'' window of MNDALA 2.

License

Q: Can I use the instrument on different computers?

A: You will be able to activate your instrument licenses on up to 3 separate systems. If you need more please contact us at support@mntra.io. Be aware that each application, and all associated samples, bear an encrypted user-specific watermark, so these assets will not work if manually copied to another system. You can simply log in and re-download your instrument within the new system if you'd like to install it there. 

Sales

Q: Can I get a refund on my purchase?

A: Unfortunately given the nature of the product, all sales are final and non-refundable. If you are having an issue with one of our products please contact us at support@mntra.io or create a support ticket.

Q: Can I get an educational discount?

A: Yes! Please contact support@mntra.io for more information regarding educational discounts.

Troubleshooting

Q: How do I repair a missing sample library in MNDALA 2?

A: In the “Settings” tab of MNDALA 2 you will find the option to relocate your sample libraries.

Q: There is no sound

• Make sure to load an instrument first via the preset browser.

• Check MNDALA 2’s master volume is not all the way to the minimum (in the top right). 

• Check that the gain controlled generally by the Y-axis is not set to the minimum (Performance tab to the left). 

• Make sure a sampler is activated (if a sampler is activated the number next to it will be orange, otherwise it will be gray)

• Ensure that your MIDI controller CCs have been properly learned by the engine.

• Ensure that your MIDI controller is recognized by the engine and that you are able to trigger MIDI. If the engine is receiving MIDI data, circles forming the keyboard graphic should fill when a note is being played.  

• Try reloading your samples by selecting “Change Sample Folder” in the Settings menu.

• Try changing your sample folder location.  

• If all else fails, re-download the app and samples, or send us an email (support@mntra.io) and we will answer you as quickly as possible.

Q: Pops and clicks

A: All samples are carefully edited to eliminate any unwanted sounds. If you are experiencing pops and clicks, it is likely a technical issue related to your DAW or your computer’s processing abilities, try increasing your DAW buffer size and set accordingly.